| |
PRIVACY POLICY
A. Introduction
In order to operate the MoneyXpress
service and to reduce the risk of fraud, MoneyXpress
Corporation ("MoneyXpress" or "we")
must ask you to provide us information about yourself
and your bank account. This Privacy Policy describes
the information we collect and how we use that
information. MoneyXpress takes the privacy of
your personal information very seriously and will
use your information only in accordance with the
terms of this Privacy Policy. We will not sell
or rent your personally identifiable information
or a list of our customers to third parties. However,
as described in more detail in Part C below, there
are limited circumstances in which some of your
information will be shared with third parties,
under strict restrictions, so it is important
for you to review this Privacy Policy. This Privacy
Policy applies to all services that are hosted
on the MoneyXpress.net Web site, whether the services
are offered by MoneyXpress or by its subsidiaries.
If you have questions or concerns regarding this
Privacy Policy, you should contact
MoneyXpress.
Notification of Changes
This policy may be revised
over time as new features are added to the MoneyXpress
service or as we incorporate suggestions from
our customers. If we are going to use or disclose
your personally identifiable information in a
manner materially different from that stated at
the time we collected the information, you will
have a choice as to whether or not we use or disclose
your information in this new manner. Any material
changes will be effective only after we provide
you by e-mail with at least 30 days' notice of
the amended Privacy Policy (if you have closed
your MoneyXpress account, you will not be contacted
to notify you of the amended Policy and your personal
information will not be used or disclosed in this
new manner).
We will post the amended Privacy Policy prominently
on our Web site so that you can always review
what information we gather, how we might use that
information, and whether we will disclose it to
anyone. Please check the MoneyXpress Web site
at www.MoneyXpress.net at any time for the most
current version of our Privacy Policy.
Other pages on the MoneyXpress Web site include
links to third party Web sites. These sites are
governed by their own privacy statements, and
MoneyXpress is not responsible for their operations,
including but not limited to their information
practices. Users submitting information to or
through these third party Web sites should review
the privacy statement of these sites before providing
them with personally identifiable information.
B. Information We Collect
Required Information
To open a MoneyXpress account,
you must provide your name, address, phone number,
and e-mail address. In order to make payments
through MoneyXpress, you must provide bank account
information, social security number and government
issued identification. We also ask you to choose
two different security questions to answer (such
as your city of birth or your pet's name) This
required information is necessary for us to process
transactions, issue a new password if you forget
or lose your password, protect you against checking
account fraud, and to contact you should the need
arise in administering your account.
In order to comply with the Bank Secrecy Act,
we will also require your SSN or TIN if you send
or receive certain high-value transactions or
high overall payment volumes through MoneyXpress.
Transaction Information
When you use MoneyXpress to
send money to someone else or request money from
someone else, we ask you to provide information
about your recipient such as name, address and
phone number. We retain this information for each
of your transactions through MoneyXpress. We also
collect the Internet address (IP address) of the
computer or device you use to access your MoneyXpress
account, in order to help detect possible instances
of unauthorized transactions.
Web Site Traffic Information
Because of the way that World
Wide Web communication standards work, when you
arrive at or leave the MoneyXpress Web site, we
automatically receive the Web address of the site
that you came from or are going to. We also collect
information on which pages of our Web site you
visit while you are on the MoneyXpress site, the
type of browser you use and the times you access
our Web site. We use this information only to
try to understand our customers' preferences better
and to manage the load on our servers, so as to
improve our service and your experience with MoneyXpress.
We do not track the Web sites that you visit before
or after you leave the MoneyXpress site.
Our Use of "Cookies"
"Cookies" are small
files of data that we send to your computer to
allow us to recognize you as a MoneyXpress customer
if you return to the MoneyXpress site using the
same computer and browser. We send a "session
cookie" to your computer if and when you
log in to your MoneyXpress account by entering
your e-mail address and password. These cookies
allow us to recognize you if you visit multiple
pages in our site during the same session, so
that you don't need to re-enter your password
multiple times. Once you log out or close your
browser, these session cookies expire and no longer
have any effect.
We also use longer-lasting cookies to display
your e-mail address on our sign-in form, so that
you don't have to retype the e-mail address each
time when you log in to your MoneyXpress account.
In addition, we use cookies to process our referral
program, described in Section C below. Our cookie
files are encoded so that your e-mail address
and other information can only be interpreted
by MoneyXpress. We may, however, share cookie
information regarding whether or not a certain
user is already registered with MoneyXpress with
certain merchants with whom we have an official
co-marketing relationship.
Customer Service Correspondence
If you send us correspondence,
including e-mails and faxes, we retain such information
in the records of your account. We will also retain
customer service correspondence and other correspondence
from MoneyXpress to you. We retain these records
in order to measure and improve our customer service,
and to investigate potential fraud and violations
of our User Agreement. We may, over time, delete
these records if permitted by law.
Questionnaires, Surveys and
Profile Data
From time to time, we offer
optional questionnaires and surveys to our users
for such purposes as collecting demographic information
or assessing users' interests and needs. The use
of the information collected will be explained
in detail in the survey itself. If we collect
personally identifiable information from our users
in these questionnaires and surveys, the users
will be given notice of how the information will
be used prior to their participation in the survey
or questionnaire.
Non-member Recipients and
Requests
When a member either sends
a payment to, or requests a payment from, an individual
who is not a registered member of MoneyXpress,
we will retain the information that the member
submits to us, including, for example, the other
party's email address and/or name, for the benefit
of the member who is attempting to contact the
non-member, so that the member can see a complete
record of his or her transactions, including uncompleted
transactions. Although this information is stored
indefinitely, we will not market to the non-member
in any way at any time. Additionally, these non-members
have the same rights to access and correct information
about themselves (assuming that their email addresses
were correct enough to reach them) as anyone else
who uses MoneyXpress.
C. Our Use and Disclosure of Information
Internal Uses
We use the information we collect
about you in order
- to provide our services and process
your transactions
- to provide customer service
- to determine your eligibility
to receive offers for special features or products
and
to improve our products and services.
We give access to individually identifiable
information about our users only to those employees
who require it to fulfill customer service requests.
Disclosure to Other MoneyXpress
Customers
If you are a registered MoneyXpress
user your name, address and phone number will
be used to verify your payment to your recipient.
Your financial information will NEVER be revealed
to anyone whom you have sent or who has paid you
through MoneyXpress, except if we are required
to do so pursuant to a subpoena or other legal
process.
Disclosure to Third Parties
Other Than MoneyXpress
CustomersMoneyXpress will not
sell or rent any of your personally identifiable
information to third parties. MoneyXpress will
not share any of your personally identifiable
information with third parties except in the limited
circumstances described below, or with your express
permission (and to other MoneyXpress customers
as described above). These third parties are limited
by law or by contract from using the information
for secondary purposes beyond the purposes for
which the information is shared.
- We share information with companies
that help us process the transactions you request
and protect our customers' transactions from
fraud, such as sharing your banking information
with a service to process your transactions.
See "Information About You From Third Parties"
in Section B above. Additionally, if you go
into a negative balance and owe us money, we
may share information with processing companies
including collection agencies.
- We disclose the information we
collect, as described in Section B above, to
companies that perform marketing services on
our behalf or to other financial institutions
with whom we have joint marketing agreements.
These companies are subject to confidentiality
agreements with us and other legal restrictions
that prohibit using the information except to
market the specified MoneyXpress-related products
or services, unless you have affirmatively agreed
or given your prior permission for other uses.
- We disclose information that
we in good faith believe is appropriate to cooperate
in investigations of fraud or other illegal
activity, or to conduct investigations of violations
of our User Agreement. Specifically, this means
that if we conduct a fraud investigation and
conclude that one side has engaged in deceptive
practices, we can give that person or entity's
contact information (but not bank account or
credit card information) to victims who request
it.
- We disclose information in response
to a subpoena, warrant, court order, levy, attachment,
order of a court-appointed receiver or other
comparable legal process, including subpoenas
from private parties in a civil action.
- When a user signs up for a co-branded
version of MoneyXpress through links on our
co-branded partner's website, MoneyXpress will
share with the co-branded partner that user's
name, e-mail address and physical address in
order to provide enhanced integration between
MoneyXpress's services and the services of our
co-branded partner. If a user does not want
his or her information shared with MoneyXpress's
co-branded partner, he or she should not use
this aspect of the site.
- We disclose information to your
agent or legal representative (such as the holder
of a power of attorney that you grant, or a
guardian appointed for you).
- We share aggregated statistical
data with our business partners or for public
relations. For example, we may disclose that
a specific percentage of our users live in California.
However, this aggregated information is not
tied to personally identifiable information.
- As with any other business,
it is possible that MoneyXpress in the future
could merge with or be acquired by another company.
If such an acquisition occurs, the successor
company would have access to the information
maintained by MoneyXpress, including customer
account information, but would continue to be
bound by this Privacy Policy unless and until
it is amended as described in Section A above.
Our Contacts with MoneyXpress
Customers
We communicate with users on
a regular basis via e-mail to provide requested
services, and we also communicate by phone to
resolve customer complaints or investigate suspicious
transactions. We use your e-mail address to confirm
your opening of a MoneyXpress account, to send
you notice of payments that you send or receive
through MoneyXpress (including referral payments
described below), to send information about important
changes to our products and services, and to send
notices and other disclosures required by law.
Generally, users cannot opt out of these communications,
but they will be primarily informational in nature
rather than promotional.
We also use your e-mail address to send you other
types of communications that you can control.
You can choose whether to receive some, all or
none of these communications when you complete
the registration process, or at any time thereafter,
by logging in to your account on the MoneyXpress
Web site and changing your preferences in the
Profile page of the My Account tab. You can also
change your choices at any time through the same
procedure.
In connection with independent audits of our financial
statements and operations, the auditors may seek
to contact a sample of our customers to confirm
that our records are accurate. However, these
auditors cannot use personally identifiable information
for any secondary purposes.
Internet Address Information
We use IP addresses, browser
types and access times to analyze trends, administer
the site, improve site performance and gather
broad demographic information for aggregate use.
D. Information Security
MoneyXpress is committed to handling
your customer information with high standards
of information security. Your bank account information
are stored only in encrypted form on computers
that are not connected to the Internet. We restrict
access to your personally identifiable information
to employees who need to know that information
in order to provide products or services to you.
We maintain physical, electronic and procedural
safeguards that comply with federal regulations
to guard your nonpublic personal information.
We test our security systems regularly and also
contract with outside companies to audit our security
systems and processes.
The security of your MoneyXpress account also
relies on your protection of your MoneyXpress
password. We strongly urge that you never share
your MoneyXpress password with anyone. MoneyXpress
representatives will never ask you for your password,
so any e-mail or other communication requesting
your password should be treated as unauthorized
and suspicious. If you do share your MoneyXpress
password with a third party for any reason, including
because the third party has promised to provide
you additional services such as account aggregation,
the third party will have access to your account
and your personal information, and you may be
responsible for actions taken using your password.
If you believe someone else has obtained access
to your password, please change it immediately
by logging in to your account at www.MoneyXpress.net
and changing your Profile settings, and also contact
us right away as described in Section F below.
E. Accessing and Changing Your Information
You can review the personal information
you provided us and make any desired changes to
such information, or to the settings for your
MoneyXpress account, at any time by logging in
to your account on the MoneyXpress Web site and
changing your preferences in the Profile page
of the "My Account" tab.
You can also close your account through the MoneyXpress
Web site. If you close your MoneyXpress account,
we will mark your account in our database as "Closed,"
but will keep your account information in our
database. This is necessary in order to deter
fraud, by ensuring that persons who try to commit
fraud will not be able to avoid detection simply
by closing their account and opening a new account.
However, if you close your account, your personally
identifiable information will not be used by us
for any further purposes, nor sold or shared with
third parties, except as necessary to prevent
fraud and assist law enforcement, or as required
by law (for example, to send former Money Market
Fund investors a report of dividends paid during
the calendar year for tax reporting purposes).
F. Contacting Us
If you have any questions about
this privacy statement, MoneyXpress's information
practices, or your dealings with MoneyXpress,
contact us
or call (773) 267-1705 Monday through Friday between
the hours of 9am and 7pm CST, or write us at MoneyXpress,
3443 W. Peterson Ave., Chicago, IL 60659.
With respect to our privacy practices as a financial
institution and our compliance with this Privacy
Policy, MoneyXpress is regulated by the Federal
Trade Commission (FTC). You can obtain information
about the FTC at http://www.ftc.gov.
|